Privacy and Cookie Policy

This Privacy and Cookie Policy (the "Policy") outlines how Facility Inquiry Xchange ("Provider") gathers, uses, and shares your information, including personally identifiable information, when you access the website https://maintenance.frontstreetcapitalnc.com/ (the "System"). In this Policy, "you" refers to the individual or entity visiting the System. By using the System, you agree to the information practices described in this Policy.

1. Overview of the Policy

a. Purpose

The Provider uses the System to deliver work order notification, reporting, and communication services (the "Services"). During the provision of these Services, the Provider may gather "Personal Information," defined as any data that relates to an identified or identifiable person (the "data subject").

b. Updates to the Policy

The Provider reserves the right to modify this Policy periodically. Changes will be posted on this page, and for significant updates, the Provider may notify you via email or a notice on the homepage. You are encouraged to review this Policy regularly. Continued use of the System after modifications indicates your acceptance of those changes.

2. Information Collection

a. Information You Provide

The Provider collects any information you voluntarily share when creating an account on the System or using its Services. This may include your email address, name, phone number, and location. The Provider may also collect information through other communication methods such as email or phone calls.

b. Information Collected Automatically

The Provider may automatically gather certain technical details from your computer or mobile device while using the System, including your Internet Protocol address, browser type and version, operating system details. This information helps the Provider recognize you and tailor your experience when you return to the System.

c. Technical Information

The Provider may collect additional technical data regarding your interactions with communications and materials accessed through the System, including contracts or agreements accepted via the System.

d. Cookies

The Provider may utilize "cookies," which are small text files saved on your device, or similar technologies to collect information. You can disable cookies through your browser settings, but this may impact the System's functionality. The Provider may also use "web beacons," which are electronic images that help recognize specific information on your device.

e. Cross-Site Tracking

The Provider does not implement measures to track your activities across different websites or online services. However, the System may utilize third-party application programming interfaces that could track your activity across other sites.

f. Updating Your Information

You can update or correct your contact details and other Personal Information through your account/profile page or by sending a written request to the Provider.

3. Use and Sharing of Information

The Provider may collect, use, share, and process your personal information for various purposes, including:

a. Providing Access to Services

Your Personal Information helps the Provider deliver Services, including personalizing your experience and offering content that aligns with your interests.

b. Analysis and Improvement

The Provider analyzes your Personal Information to enhance the System and Services, generating statistics about usage patterns and demographics.

c. Security Measures

Your Personal Information may be used to ensure safety and security, including the detection and prevention of fraud or misuse of the System.

d. Disclosure of Information

The Provider may share your Personal Information with your consent, to comply with legal obligations, or to pursue available legal remedies.

e. Marketing Communications

If you provide your information via FIX, the Provider may send you updates about the System, Services, or necessary notifications. You have the right to request that your Personal Information not be used for marketing purposes.

4. Data Storage

a. Jurisdiction

Information collected through the System will be stored and processed under U.S. laws, which may not offer the same level of data protection as your home country.

b. Security Measures

The Provider is committed to safeguarding your information from unauthorized access, use, or disclosure by maintaining appropriate administrative, technical, and physical safeguards.

c. Data Retention

The Provider will not retain personal data longer than necessary for the purposes it was collected or as required by applicable laws.

5. Cookie Policy

This section details the Provider’s cookie policy, explaining how cookies and similar technologies are utilized.

a. Cookies

The Provider employs cookies, web beacons, and related technologies to enhance user experience and conduct analytics.

b. Cookie Usage

Cookies may store information about your browser type, preferences, and pages visited within the System.

c. Third-Party Cookies

The Provider may use third-party cookies for services such as Twilio, Ethervision, and Mailgun.

d. Opting Out

You have the ability to manage and delete cookies as you wish; however, this may impact the functionality of the System.

6. GDPR Compliance

a. For residents of the European Union,

the Provider will process your Personal Information in accordance with the EU General Data Protection Regulation ("GDPR").

7. Links to Third-Party Websites

The System may include links to third-party websites. The Provider is not responsible for how these sites collect and use your information.

8. Children's Privacy

The System is not intended for children under 13, and the Provider does not knowingly collect their information.

9. Additional Agreements

You may enter into binding agreements regarding certain Services offered through the System, which may have terms different from this Policy.

10. Contact Information

For any questions regarding this Policy, please contact the Provider at fix@frontstreetcapital.com or PO Box 21509, Winston-Salem, NC 27120.